Stood at the register for almost an hour watching the employees help other customers who walked in after me until I literally yelled and then finally got their attention. Place sucks. Gave us one price to buy a phone and then get tablet for free and changed he price over $300 saying it was taxes. Called customer service and got the same deal for less then half the price they tried to sell it to me.
Always get good customer service at this store. Even though they are a licensed distributor, they tend to very knowledgeable.
Was lied to and sold a phone under the pretense I would get the second phone for free once I filled out the online forms. Was not informed you must buy phone on credit plan to get the second phone free. T-Mobile isn't honoring the BOGO even though their employee said it would be fine.
I normally shop at another T-Mobile store. Tried this store. The staff was friendly. However, I was upsold on a new SD chip that they forgot to put into my new phone. I got home with an empty SD chip package. I called the store as soon as I noticed. They still have not sent me the chip THREE WEEKS later! I have been a T-Mobile customer for four years and have never experienced such poor customer service.
Staff is very friend and always knows their stuff I 've been a loyal customer since 1998.
T Mobile is a US Electronics Store based in Burlington, Washington. T Mobile is located at 1829 Marketplace Dr, Burlington, WA 98233, USA.
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